Get in Touch With Our Team

Support is available to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist with verification and authorised account checks, payment queries and practical guidance about promotions or responsible-gambling tools. If you need a favour such as deposit limits or self-exclusion, contact the support centre and an adviser will guide you. We aim for fast, clear replies and can deal with enquiries by email, phone or live chat at any time.

Department	Contact
Customer support	[email protected] (live chat, email; response usually within 1 hour)
General enquiries	[email protected] (billing, verification and general enquiries)
Affiliate enquiries	[email protected] (partner programme enquiries)
Phone	+44 20 7946 0832 (voice support, ID checks may be required)
Working hours	Mon-Fri, 09:00-22:00 (email support monitored outside these hours)

Email Support

Email is the preferred contact method for detailed requests, account-related issues or any matter that needs documents or a full explanation. Please send your message to [email protected] with a clear subject line, your account ID and up-to-date contact details. Including precise information helps us respond faster and avoid delays when verifying identity or reviewing attachments.

Send Us a Message

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="5" required placeholder="How can we help? Include your account ID if relevant." style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;border:none;padding:10px 12px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Need help? Our support team aims to reply to most enquiries within one business day. Simple requests are often handled immediately via live chat, while email cases typically receive a response within 24 hours. More complex issues, such as KYC checks or payment investigations, may take longer depending on their nature; we will keep you updated throughout.

Feedback

We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch via live chat or email. Every message is read by our team and used to make the service better for players in the UK, from clearer promotions to faster support. Your input helps shape future updates and features.