Privacy Statement
This Privacy Policy explains how Rabbit Win collects, uses and protects the personal information you provide when you register, play or interact with our services. We take your privacy seriously and set out below the types of information we collect, how we use it, who we may share it with and the options you have to access and manage your data.
Types of data we collect
Personal data
When you create an account or contact us we collect personal details such as your name, date of birth, contact address, email, telephone number and identity documents required for verification. We also collect payment details needed to process deposits and withdrawals, although full card or bank details are generally handled by our payment partners.
Technical data
Technical information is gathered automatically when you use the site. This includes IP address, device and browser details, operating system, connection information and log data. We use this data to help secure accounts, prevent fraud and ensure the site works correctly on your device.
Transactional and activity data
We record account activity such as deposits, withdrawals, wagers, game history and promotional activity. Customer support interactions and emails are also retained to help resolve queries and improve service. Anonymised activity data may be used for analysis and reporting.
How we use your information
Your data is used to operate your account, process payments, perform identity and age verification, detect and prevent fraud, respond to support requests and comply with legal obligations. We also use information to personalise your experience, show relevant content and provide customer care. Where we rely on consent for certain uses, you may withdraw consent at any time.
Data protection practices
We store personal information on secure servers and use technical and organisational measures, such as encryption and access controls, to protect data against unauthorised access or loss. Access to your information is restricted to staff and service providers who need it to perform their duties. We retain personal data only as long as necessary for account management, legal compliance or legitimate business purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, analyse site performance and deliver relevant content. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences via your browser settings or the site cookie control. Disabling certain cookies may affect functionality.
User rights
Subject to applicable law, you have rights over your personal information including the right to access a copy of your data, request correction of inaccuracies, request deletion, object to certain processing and request restriction or portability of your data. To exercise these rights please contact us using the details below. We may need to verify your identity before acting on requests.
Access, correction and deletion
To view or update your account details sign in and use your profile settings, or contact support for help. If you request deletion we will close and disable the account and remove personal data where we are permitted to do so, noting that certain information may be retained to meet legal or regulatory obligations or to resolve disputes.
Information sharing and third parties
We may share information with third-party service providers who support payments, identity checks, fraud prevention, analytics and customer support. We also disclose information where required by law or to protect rights and safety. We require partners to maintain appropriate safeguards for personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to account holders. For questions or to make a privacy request contact [email protected].